Pro Terms of Service

Last updated: May 26, 2026

These Pro Terms ("Terms") govern your participation as a service provider ("Pro") on RepairMe.ai (the "Platform"), operated by RepairMe.ai ("we," "us," "our"). By submitting an application to join the Platform, you agree to these Terms.

1. Who you are

You are an independent business or sole proprietor that performs appliance repair services. You are applying to be matched with homeowners who have submitted repair requests through the Platform.

2. Independent contractor status

You are an independent contractor. You are not an employee, agent, partner, or joint venturer of RepairMe.ai. Nothing in these Terms creates an employment relationship.

You are solely responsible for:

• Your own federal, state, and local taxes, including self-employment taxes
• Your own business licenses, permits, and registrations required to perform appliance repair in your service area
• Your own tools, vehicle, equipment, and supplies
• Your own work schedule, methods, sequence of work, and the means by which repairs are performed
• Your own employees, subcontractors, helpers, or assistants (none of whom are employees of RepairMe.ai)
• Your own workers' compensation, unemployment, and disability insurance to the extent required by law
• Compliance with all federal, state, and local laws applicable to your business and the services you provide

RepairMe.ai does not direct or control how you perform repairs. RepairMe.ai may share diagnostic information, recommended parts, and customer-provided context, but the final diagnosis and the work performed are your professional judgment alone.

3. Insurance you must maintain

You must maintain, throughout your participation on the Platform:

• General liability insurance with minimum limits of $1,000,000 per occurrence and $2,000,000 aggregate
• Any workers' compensation insurance required by law in your state
• Any vehicle insurance required by law in your state

You must provide a current Certificate of Insurance (COI) on application and promptly upon any renewal, change, cancellation, or non-renewal. If your insurance lapses, your account will be suspended.

4. Documents and verification

You authorize us to verify the documents you upload, including driver's license, insurance certificate, EPA Section 608 certification, and any trade or contractor license. You authorize us to share these documents with verification vendors as needed.

You represent that all documents and information you provide are true, current, and complete. You will promptly notify us of any change (lapsed insurance, expired license, etc.).

We retain the documents you upload only as long as needed:

• Documents from applications we do not approve are deleted within 30 days of the decision.
• Documents from approved pros are retained for the duration of your participation on the Platform and for 12 months after your departure (for audit purposes), then deleted, except where law requires longer retention.

We use these documents only for verifying your eligibility and managing your participation. We do not sell them, share them publicly, or use them for marketing or AI model training.

5. Background checks

You authorize us to conduct background checks on you, at our discretion, at the time of application and periodically thereafter for as long as you remain on the Platform. These checks may include criminal records, civil litigation history, sex-offender registry, professional license verification, and motor vehicle records.

Background checks are conducted in accordance with the federal Fair Credit Reporting Act (FCRA) and applicable state laws. You may request a copy of any report obtained about you.

6. Job execution

When matched with a customer, you agree to:

• Contact the customer promptly to confirm or schedule the appointment
• Arrive within the scheduled window or notify the customer in advance if delayed
• Perform repairs using sound professional practices and any manufacturer-recommended procedures
• Apply the 50% rule: if the cost of repair exceeds 50% of the cost of replacement, recommend replacement rather than repair
• Confirm at the visit that the part used and the labor performed match what was quoted on the Platform, and flag any change to RepairMe.ai before the invoice is finalized
• Treat the customer's home, family, and property with respect

You agree NOT to:

• Upsell parts or services not necessary to complete the diagnosed repair
• Recommend repairs that exceed the 50% rule without explicit customer acknowledgment
• Solicit customers off-platform once introduced through the Platform (during your participation and for 12 months after)
• Disparage the Platform to customers
• Share customer contact information with third parties for any purpose other than completing the job

7. Customer data

Customer contact information, addresses, appliance details, and any other information you receive through the Platform are confidential. You may use this information solely to perform the matched job. You may not retain, copy, sell, or share this information with any third party.

8. Payments and fees

The Platform operates on a prepaid wallet model. A flat per-booking fee is deducted from your wallet when a customer books a job matched to you. The amount and any wallet-funding requirements are set out in your individual onboarding agreement with us.

All customer billing happens through the Platform. RepairMe.ai invoices the customer for parts (billed at verified live cost) and labor (per the rate card disclosed to the customer at booking). You do not invoice the customer separately. Your role at the visit is to confirm that the part used and the labor performed match what was quoted, and to flag any change before the invoice is finalized.

RepairMe.ai does not take any percentage of your parts or labor revenue. The only money we collect from your side of the transaction is the flat per-booking fee deducted from your wallet. Payouts to you for the labor portion of completed jobs are made on the schedule set out in your individual onboarding agreement.

9. Suspension and termination

We may suspend or terminate your participation at any time, with or without cause, including but not limited to:

• Insurance lapse, license lapse, or document expiration
• Customer complaints, low ratings, or evidence of poor workmanship
• Misrepresentation on your application
• Violation of these Terms
• A failing background check or new disqualifying information

You may terminate your participation at any time by notifying us in writing. Wallet balances remaining after termination will be refunded, less any outstanding obligations.

10. Indemnification

You will indemnify, defend, and hold harmless RepairMe.ai, its officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your performance or non-performance of repair services
• Any property damage, personal injury, or death caused by you or your employees, subcontractors, or assistants
• Your breach of these Terms
• Your violation of any law or third-party right
• Any misrepresentation in your application or documents

11. Limitation of liability

To the maximum extent permitted by law, RepairMe.ai's total liability to you for any claim arising out of these Terms or your use of the Platform shall not exceed the total fees you have paid to RepairMe.ai in the 12 months preceding the claim.

In no event shall RepairMe.ai be liable for indirect, consequential, special, incidental, or punitive damages, including lost profits or lost business opportunities.

12. Mediation and arbitration

If a dispute arises between you and RepairMe.ai, the parties will first attempt to resolve it through good-faith negotiation. If that fails, the parties will participate in non-binding mediation with a mutually agreed mediator before filing any claim.

If mediation does not resolve the dispute within 60 days, the dispute will be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will be held in Travis County, Texas. Judgment on the award may be entered in any court of competent jurisdiction.

You and RepairMe.ai each waive any right to a jury trial and any right to participate in a class action against the other.

13. Governing law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. Subject to the arbitration clause above, exclusive jurisdiction for any dispute lies in the state and federal courts located in Travis County, Texas.

14. Changes to these Terms

We may update these Terms from time to time. If we make a material change, we will notify you and require your re-acceptance before you accept new jobs through the Platform.

15. Contact

Questions about these Terms: hello@tryrepairable.com.