Privacy Policy

Effective date: July 6, 2026

This policy explains what RepairAble collects, what we do with it, and who else sees it. We've tried to keep it short and plain. If anything is unclear, email us.

Who we are

RepairAble is operated by RepairMe.ai LLC in Texas, USA. You can reach us at hello@tryrepairable.com.

RepairAble was formerly called RepairMe.ai. Our site lives at tryrepairable.com; the old domain (repairme.ai) permanently redirects here. Same company, same people — just a new name.

When we say "we," "us," or "RepairAble," we mean RepairAble. When we say "you," we mean the person using the site — whether you're a homeowner trying to figure out what's wrong with your appliance, or a repair pro receiving booked jobs.

What we collect

Information you give us when you use the diagnostic tool

When you walk through the diagnostic wizard, we collect:

• What you're trying to fix — the appliance type, brand, model number, and the problem you selected. If you choose "Something else" or use the description box, we collect whatever you type there. If your appliance shows an error code, we collect that code.
• Your zip code — used to match you to a local repair pro.
• A photo of the model sticker, if you upload one — so we can read off the model and serial numbers automatically. The photo itself is not saved. We send it to our AI provider (Anthropic, see below), use the result to fill in the form, and discard the image. We do not keep a copy.
• Your answers to follow-up questions — if our AI asks you something to narrow down the diagnosis, your answers are saved with the rest of the session.
• Which pro's link you used, if any — some repair pros share a personal RepairAble link (it looks like tryrepairable.com/d/their-name). If you arrive through one of those links, we set two small cookies in your browser for about two hours so we can credit your session to that pro, and we show you a banner with the pro's name so you know whose link you're on. If you book, that pro is the one matched to your job, and they can see the diagnostic session that came from their link. If you visit the site directly instead, no such cookie is set.

Information you give us when you book a repair

If you book a repair pro through us, you also give us:

• Your name
• Your email address
• Your service address (street, city, state, zip — and optionally a unit number)
• Your phone number
• Your upcoming availability
• Your payment card, if you're booking a RepairAble-matched pro — collected and stored by Stripe when you book. Nothing is charged at booking; your card is charged after the job is done (and after you've approved any change to the quote). Stripe holds the card details — we see only the card brand, the last four digits, and the status of the charge, never the full number. If you book through a repair pro's personal link (you're their own customer), we don't collect a card at all — you pay your pro directly.

We also convert your service address into map coordinates (latitude and longitude, via Google's Places API or a backup geocoding service) and store them with the booking, so your pro can plan schedules and routes.

Information you give us if you sign in or join the waitlist

• If you sign in with your email, we collect your email address so we can send you a one-time login code.
• If you sign in with Google, Google confirms who you are and shares your name and email address with us. We don't get your Google password or anything else from your Google account.
• If you live outside our current service area and ask to be notified when we expand, we collect your email, zip code, and (optionally) the appliance type you'd want help with.

If you call a repair shop's after-hours line (our AI phone receptionist)

Some repair shops on RepairAble forward their after-hours calls to an AI phone receptionist that we operate on their behalf. If you call a participating shop and reach the AI agent:

• The call is recorded and transcribed. The agent tells you this in the very first sentence of the call, before anything else happens.
• We collect your phone number, what you tell the agent about your appliance and its problem, and — if you go ahead and book — the same booking details as on the website (name, service address, availability). Email is optional on a phone booking; your diagnosis can be delivered entirely by text.
• The appliance conversation is processed by our AI providers: Anthropic runs the same diagnostic engine as the website, and ElevenLabs runs the voice conversation itself. The phone line and call audio run on Twilio.
• After the call, we text and/or email you your full diagnosis and a link to our Terms of Service.
• If you agree on the call to send a booking request, we keep a record of that agreement — which version of the Terms you agreed to, when, and the delivery receipts for the Terms link we sent you — for about 5 years, as evidence of the agreement.
• The raw call recording and transcript are kept for 12 months, then deleted.
• The agent asks separately whether it's okay to text you. Saying no doesn't block anything — email works instead.

Information your repair shop may add about you

Repair shops use RepairAble to run their day-to-day business, so if you're a customer of one of these shops, your shop may put information about you on the platform even if you've never visited our site:

• Imported customer records — a shop can upload its existing customer list: names, phone numbers, email addresses, addresses, notes the shop has kept, appliance warranty IDs, and how long you've been their customer. We match imported records to bookings by phone number or email so the shop sees one history per customer.
• Job and appliance records — a shop can record the appliances it services for you, job notes, and scheduling details.
• Invitation texts — a shop can ask us to text you its personal diagnostic link. That message is sent at the shop's direction, to the number the shop has for you, and you can opt out by replying STOP.

We use this information only to run that shop's business on the platform. We do not use imported customer lists for our own marketing, and we do not sell them. If something your shop has on file about you is wrong, or you want it removed, email us or ask your shop.

Information for repair pros

If you're a repair pro on the platform, we collect more from you than from homeowners:

• Your application — name, company details, service area, and the verification documents you upload: driver's license, certificate of insurance, EPA Section 608 certification, and any trade or contractor license. If we don't approve your application, these documents are deleted within 30 days of the decision. If you're approved, we keep them while you're on the platform and for 12 months after you leave, then delete them.
• Background check authorization and results — handled under the Fair Credit Reporting Act, as described in the Pro Terms.
• Billing for your subscription — if you buy the diagnostic license, payment is processed by Stripe. We see your subscription status and billing history; Stripe holds your card details. We never see or store your full card number.
• Your prepaid wallet ledger — a record of wallet top-ups and the per-booking fees deducted from your balance.
• What you report at the end of each job — see "Information pros report about completed jobs" below.

The information we publish about pros (name, company, city, service zip codes, years of experience, rating) is shown publicly on the site.

Information pros report about completed jobs

When a pro closes out a job, we collect a record of how it actually went. This is worth spelling out because it touches both sides:

• The outcome — whether the job was done in one trip, took an additional trip, or ended with no repair; whether the part we recommended was the right one; and which part was actually used. We keep these as permanent, append-only records and use them to make the diagnostic engine more accurate.
• A photo of the part receipt or order screenshot — pros can upload a photo of the receipt or order confirmation for the part they bought. These photos are stored in a private storage bucket that only our systems can read. They are used internally to verify part pricing and keep invoices honest. They are not shown to the customer, not public, and not shared with anyone else. A receipt photo can incidentally contain personal details (like a store address or the last four digits of the pro's card) — that's another reason the bucket is private.
• A record of each trip — if a job takes more than one visit (for example, a first visit to diagnose and a second to install the part), we keep a record of each scheduled trip.

Information collected automatically

• Your IP address and browser/device type — when you book a repair, we save these with the booking. Vercel (our hosting provider) also sees them in standard server logs.
• Page views and performance data — Vercel Analytics and Vercel Speed Insights record which pages load, how fast they load, and where you came from. This is anonymous and uses no cookies.
• A random ID stored in your browser — when you first visit, we generate a random identifier and store it in your browser's local storage under the name repAIr_browser_token. It lets us tie your anonymous diagnostic sessions to your account if you sign in later. It's not a secret and doesn't identify you personally.
• Which steps you take in the flow — as you move through the site, we record certain actions tied to that random browser ID: which appliance and problem you picked, when you viewed a diagnosis, when you opened the part or repair details, and when you clicked to book or to buy a part. This is our own first-party analytics — it tells us where people get stuck so we can fix the flow. It is not shared with advertisers or ad networks.
• How you got here (campaign tags) — if you arrive from an ad or a tagged link, the URL sometimes carries campaign tags (things like utm_source, utm_campaign, or a Google/Facebook/TikTok click ID such as gclid or fbclid). We store those tags in your browser's local storage for up to 30 days, under the name repAIr_attribution, so that if you go on to book we know which campaign or link brought you. These are kept in your browser, not set as cookies, and they expire after 30 days.

Information we do not collect

• We never see or store your full card number. When a card is collected (booking a RepairAble-matched pro, or a pro buying a subscription), Stripe collects and holds it — we see only the card brand, last four digits, and charge status.
• We do not collect anything about other people in your household.

How we use it

We use the information above to:

1. Diagnose your appliance. Your description, model details, and any photo go to our AI provider (Anthropic, Claude API) so we can return a likely cause, a recommended part, a difficulty rating, and safety guidance.
2. Match you with a repair pro. Your zip code is used to find a pro who serves your area.
3. Confirm and fulfill your booking. Your name, email, phone, address, and upcoming availability are stored so the pro knows where and when to show up. Your service address is geocoded so your pro can plan routes and schedules.
4. Charge you for completed jobs. For RepairAble-matched bookings, we save your card with Stripe at booking and charge it only after the job is complete and you've approved any change to the quote.
5. Answer after-hours calls for participating shops. If you call a shop whose after-hours line we answer, we use the recording, transcript, and your answers to run the diagnosis, deliver your results by text or email, and create the booking request.
6. Send you transactional emails. Login codes for sign-in and booking-related emails. These go out through Supabase and Resend. We do not currently send marketing emails.
7. Send booking-related text messages. When you book, we use SMS (through Twilio) to keep everyone in the loop: confirmations, appointment reminders, on-the-way and job-complete updates, and requests to approve a revised quote go to you; job notifications go to your matched pro; and our internal operations phone gets booking details so we can confirm with the pro. If you booked by phone, your diagnosis and the Terms link arrive by text too. See the SMS section of our Terms for the full program description and how to opt out.
8. Improve the service. We review past sessions to make the diagnostic engine better and to update our parts and repair knowledge base. We also use the job-outcome records pros report (was it the right part, the right fix, done in one trip) to measure and improve diagnostic accuracy — that closed loop is how the tool gets better.
9. Keep the site safe. We use Google reCAPTCHA v3 to detect bots, and we rate-limit requests by IP.
10. Comply with the law. If we have to keep records or hand over information for legal reasons, we do.

Two different uses, kept separate. We use your identifiable information (like your name, address, and phone) only to run your jobs — to match you with a pro, confirm your booking, and let your pro contact you about the appointment. We use only de-identified information — with those identifying details removed — to measure and improve our AI. Your personal details are not used to train the engine.

When we de-identify data to improve the platform, we take reasonable steps to keep it de-identified, we maintain it in that form, and we do not attempt to re-identify it or link it back to you.

Where your information goes (the providers we use)

We share information with these companies because we need them to run the service. They each have their own privacy practices.

We also pass your booking information to the repair pro matched to your job, so they can contact you and show up at your house. They see your name, email, phone, address, slot, and what you're trying to fix.

We do not sell your personal information, and we do not share it with advertisers, data brokers, or marketing networks.

Mobile information and SMS

Your mobile phone number and any information collected for SMS notifications are used only to operate the booking program. We do not share, sell, rent, or transfer your mobile number or SMS-related information to third parties or affiliates for their marketing or promotional purposes. The only third party that receives your mobile information is Twilio, which we use to send the messages, and the matched repair pro, who needs it to contact you about your appointment.

We may also share information when:

• The law requires it (a subpoena, court order, or other valid legal process).
• We need to investigate fraud, abuse, or threats to safety.
• The business is sold, merged, or acquired — in which case your information would transfer to the new owner under this same policy until they post a new one.

How long we keep it

We keep most data indefinitely. Specifically:

• Diagnostic sessions and conversation history — kept indefinitely so we can improve the diagnostic engine.
• Bookings and per-trip appointment records — kept indefinitely as a record of work performed.
• Job outcome records — kept indefinitely. These are append-only (corrections are recorded as new entries, nothing is rewritten) so the history stays auditable.
• Part receipt photos uploaded by pros — kept in private storage for 12 months after upload (uploads happen at job completion), then automatically deleted. The outcome record itself (which part was used) is kept; only the photo is deleted.
• Pro application documents — deleted within 30 days if the application isn't approved; for approved pros, kept while on the platform plus 12 months, then deleted (unless the law requires longer).
• After-hours call recordings and transcripts — kept for 12 months after the call, then deleted.
• Records of your agreement to the Terms (which version you agreed to, when, and how the link was delivered to you) — kept for about 5 years as evidence of the agreement.
• Payment records — the record of what was charged and when is kept indefinitely (it's append-only, like our other job records). Your card details stay with Stripe, not with us.
• Customer records imported by your repair shop — kept while the shop uses the platform, or until the shop removes them or you ask us to.
• Waitlist entries — kept until you ask us to remove yours.
• Your account — kept until you ask us to delete it. If you delete your account, your account record is removed and any past bookings or diagnostic sessions are de-linked from you (the booking and session records themselves are not deleted).
• Photos you upload — not stored at all. Sent to Anthropic for OCR, then discarded.
• The random browser ID and your in-flow actions — the repAIr_browser_token stays in your browser until you clear your browser storage; the action records tied to it are kept with your diagnostic sessions, indefinitely, to improve the flow.
• Campaign tags (repAIr_attribution) — kept in your browser for up to 30 days, then they expire.
• Cached lists of nearby repair businesses — refreshed about every 24 hours.

Your choices and rights

You can:

• Get a copy of what we have on you. Email us and we'll send it.
• Correct it. If something we have is wrong, email us.
• Delete your account. Email us and we'll delete it. Note that this removes your account record but doesn't delete past diagnostic sessions or bookings — those are kept (without your name attached) as described above.
• Stop emails. We don't send marketing emails today. If you got a transactional email (like a login code) and want to stop, deleting your account is the way.
• Unsubscribe from the waitlist. Email us and we'll remove you.

De-identified data is kept indefinitely. Information that has been de-identified — including the diagnostic and job-outcome records we use to improve the platform, once your identifying details are removed — is no longer linked to you. We keep and use it indefinitely, and because it no longer identifies you, it is not subject to requests to access or delete your personal information. Deleting your account removes your identifying details from our active records; it does not delete de-identified data we have already created.

For California residents

California residents have specific rights under the CCPA / CPRA, including the rights to know, to delete, to correct, and to opt out of the sale or sharing of personal information for cross-context behavioral advertising.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We've never done either. There's nothing to opt out of, but you have the right to ask.

To exercise any California right, email us at hello@tryrepairable.com. We'll respond within 45 days.

We don't discriminate against you for using these rights.

Children

This site is not for anyone under 13. We don't knowingly collect information from children. If you think a child has given us their information, email us and we'll delete it.

Security

We do the standard things: HTTPS for all traffic, HSTS to keep your browser on HTTPS, no passwords stored (we use one-time email codes for sign-in), database access locked down at the row level so users can only see their own data, and our keys to outside services kept on the server, not in the browser.

We're a small team and we don't claim to be perfect. If you find a vulnerability, please email us.

Changes to this policy

We'll update this page when we change how we handle data. The "effective date" at the top will tell you when. If a change matters a lot to you (for example, a new category of information we collect), we'll do our best to flag it more visibly than just bumping the date.

How to contact us about privacy

Email hello@tryrepairable.com. Tell us what you'd like (a copy of your data, deletion, a question, anything else) and we'll get back to you.

What this policy doesn't do

This is a plain-English description of how a small business handles your information. It is not legal advice. We are not your lawyer. If you have questions about your own rights under your state's privacy laws, the right person to ask is a lawyer in your state — not us.

We're trying to be honest about what we do and don't do. If we get something wrong, tell us and we'll fix it.